Leaders don’t need to be loud and confident. The Open University’s Dr Jacqueline Baxter makes the case for a quieter approach.

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From the transcript:

Great leaders are often seen as classic confident, extroverts who can speak without thinking, react rapidly and change tack pretty frequently. It’s what best-selling author Susan Cain calls “The Extrovert Ideal”. But is this really what we need really need right now? I’d argue that the crises of our time need a more considered approach. A quieter one.

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