Why service industry workers should embrace, not fear, the AI-driven digital revolution

AI-driven automation will transform almost every service job in some way. But they will replace very few. It is because there’s always something that “globotics” can’t do. In other words, we won’t be seeing a future with massive factory closures; rather, more people would shift from long-term jobs to temporary, freelance work. Digital technology is driving job displacement, but don’t forget that human ingenuity is driving job creation.

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The new elements of digital transformation

It requires that companies become what we call digital masters. Digital masters cultivate two capabilities: digital capability, which enables them to use innovative technologies to improve elements of the business,…

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